QUESTIONS OR PROBLEMS

What do do in case of difficulties?

What if I have questions after the initial selection and match have been made, or what if a problem arises?

The sponsoring organizations have local and regional representatives who are available to help and counsel one or both parties of an Au Pair Program match. You can contact them or the sponsoring organization through which you entered the program.DOS´s Exchange Visitor Program staff is available to answer questions at (202) 401-9810. In addition, a listing of designated sponsors and related information can be obtained from the Departments web site (http://exchanges.state.gov/education/jexchanges/private/aupair.htm).

What are my options if I am not happy with the arrangement?

Both the host family and the au pair have options if they are not happy with the au pair arrangement. Since the terms of these options may vary from one sponsoring organization to another, it is suggested that you check your contract with the sponsoring organization for specific information on cancellation conditions or talk with your sponsoring organization directly.

PLEASE READ YOUR CONTRACT FOR TIME LIMITS AND CONDITIONS

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